Shipping policy

Reldaven Shipping Policy

At Reldaven, we aim to process and deliver your order as smoothly and efficiently as possible.

This Shipping Policy explains our processing times, estimated delivery times, tracking information, and what to do if there is a problem with your shipment.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Processing time refers to the time required to prepare your order before it is shipped.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, promotions, product launches, or holidays, processing may take slightly longer.

Estimated Delivery Times

Once your order has been processed and shipped, orders are typically delivered within 8–12 business days.

Please note that this delivery estimate does not include order processing time.

Delivery times may occasionally vary due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Public holidays

  • Severe weather

  • High shipping volumes

  • Local postal delays

  • International transportation disruptions

All delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs, if applicable, will be shown at checkout before you complete your purchase.

From time to time, Reldaven may offer:

  • Free shipping

  • Discounted shipping

  • Promotional shipping offers

Any available shipping promotion will be displayed on our website or during checkout.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation containing tracking information where available.

Please allow some time for the tracking information to update after the shipment has been handed to the carrier.

In some cases, tracking may take 24–72 hours to begin displaying movement.

If you have not received your tracking information after your order has been processed, please contact us at jonastan.docx@gmail.com

Multiple Packages

Depending on the products in your order and the fulfilment location, your order may occasionally arrive in more than one package.

If this happens:

  • Packages may arrive on different days

  • Each package may have separate tracking information

  • You will not be charged additional shipping fees simply because the order was split into multiple packages

Please wait until all expected packages have arrived before contacting us about a missing item.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error, contact us as soon as possible at jonastan.docx@gmail.com

We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.

Reldaven is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Undeliverable or Returned Packages

If a package is returned to us or our fulfilment partner because of:

  • An incorrect or incomplete address

  • Failure to collect the package

  • Refusal of delivery

  • Repeated unsuccessful delivery attempts

we may contact you to arrange reshipment.

Additional shipping charges may apply before the order can be sent again.

Where permitted by applicable law, original shipping costs may not be refundable.

Delayed Orders

Occasionally, deliveries may take longer than the estimated 8–12 business days due to circumstances outside our reasonable control.

Possible causes include:

  • Carrier delays

  • Customs processing

  • High shipping volumes

  • Public holidays

  • Severe weather

  • Local postal delays

  • International transportation disruptions

If your order appears significantly delayed, please contact us at jonastan.docx@gmail.com with your order number.

We will review the available tracking information and assist where possible.

Lost Packages

If your tracking information indicates that your order has not moved for an unusually long period or you believe the package may be lost, contact us at jonastan.docx@gmail.com

Please include:

  • Your order number

  • Your full name

  • Your shipping address

  • Any relevant tracking information

We will investigate the shipment and determine the appropriate next step.

Depending on the circumstances, this may include a replacement, refund, or another suitable resolution.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it:

  1. Check around your property and any safe delivery locations.

  2. Ask household members, neighbours, reception staff, or building management if they accepted the package.

  3. Check directly with the delivery carrier.

  4. Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.

If you still cannot locate the package after completing these steps, contact us at jonastan.docx@gmail.com and we will assist where possible.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the customer.

Reldaven does not control customs charges or determine how much they may be.

Customs procedures may also cause additional delivery delays.

International Shipping

Reldaven may ship to selected international destinations.

Available shipping destinations will be shown at checkout.

Shipping availability may vary depending on:

  • The product

  • Your location

  • Carrier availability

  • Import restrictions

  • Local regulations

If we are unable to ship an order to your location after it has been placed, we will contact you and provide an appropriate resolution.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at jonastan.docx@gmail.com

We will do our best to help, but we cannot guarantee that changes or cancellations can be made after processing has started.

Once an order has shipped, it can no longer be cancelled and may instead need to be handled according to our Return & Refund Policy.

Delivery Estimates Are Not Guarantees

Our standard estimated delivery timeframe is 8–12 business days after your order has been processed and shipped.

This is separate from our standard 1–3 business day processing period.

While we aim to deliver orders within the stated timeframe, delivery dates cannot be guaranteed.

Delays caused by carriers, customs authorities, weather, postal services, or other circumstances outside our reasonable control may occur.

Contact Us

If you have any questions about shipping, tracking, delivery, or your order, please contact:

Reldaven Customer Support
Email: jonastan.docx@gmail.com

Please include your order number whenever possible so we can assist you more quickly.