Refund policy
Reldaven Return & Refund Policy
At Reldaven, we want you to feel confident when shopping with us. If something isn’t right with your order, please contact us and we’ll do our best to help.
30-Day Return Policy
We accept eligible returns within 30 days of delivery.
To qualify for a return:
- The item must be unused, unworn, and in the same condition in which you received it.
- The item must be returned in its original packaging where applicable.
- You must provide your order number or other proof of purchase.
To request a return, contact us at jonastan.docx@gmail.com before sending your item back.
Please do not return products without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives:
- Damaged
- Defective
- Faulty
- Or different from what you ordered
please contact us as soon as possible at jonastan.docx@gmail.com
Include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Once we review the issue, we will work with you to provide an appropriate resolution.
Change of Mind Returns
If you change your mind about your purchase, you may request a return within the 30-day return period provided the product meets our return conditions.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable.
Non-Returnable Items
For health, hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened or used.
This may include:
- Personal care or beauty products that have been opened or used
- Skincare or cosmetic products that have been opened or used
- Personal hygiene products
- Items that cannot be resold for health or hygiene reasons
- Gift cards
- Items marked as final sale, where permitted by law
If you are unsure whether your item is eligible for return, contact us before sending it back.
Your rights under applicable consumer protection laws are not affected.
Return Shipping
If your return is approved, we will provide instructions explaining where and how to send your item.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will work with you on an appropriate resolution.
We recommend using a tracked shipping service when returning an item. Reldaven cannot guarantee receipt of returns that are lost during return shipping.
Refunds
Once we receive and inspect your approved return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow your bank, credit card provider, or payment provider additional time to process and display the refund after it has been issued.
Processing times can vary depending on your financial institution.
Refunds Without a Return
In certain situations, Reldaven may choose to issue a refund or replacement without requiring the product to be returned.
This will be determined on a case-by-case basis and does not guarantee that future returns will be handled in the same way.
Exchanges
If you would like a different product, size, colour, or variation, please contact us at jonastan.docx@gmail.com
Where possible, we will advise you on the available options.
Depending on the situation, the quickest solution may be to return the eligible item and place a new order separately.
Order Cancellations
We begin processing orders as quickly as possible.
If you would like to cancel or change your order, contact us immediately at jonastan.docx@gmail.com
We cannot guarantee that an order can be cancelled or modified once it has entered processing or has already been shipped.
If the order has already shipped, you may need to wait until it arrives and then request a return in accordance with this policy.
Refused or Undeliverable Packages
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If an order is returned because of:
- An incorrect or incomplete address provided by the customer
- Failure to collect the package
- Refusal of delivery
- Other delivery issues outside Reldaven's reasonable control
additional shipping charges may apply if the order needs to be resent.
Any refund issued in these circumstances may exclude shipping costs where permitted by applicable law.
Late or Missing Refunds
If you have been notified that your refund was issued but have not received it yet:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as processing may take some time.
- Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, contact us at jonastan.docx@gmail.com
Consumer Rights
Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws.
Where applicable law gives you additional rights, those rights will continue to apply regardless of this policy.
Contact Us
If you have any questions regarding returns, refunds, damaged products, or your order, please contact:
Reldaven Customer Support
Email: jonastan.docx@gmail.com
We’ll be happy to assist you.